Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and responding to incidents. You will work within a supportive team environment that prioritizes inclusivity and work-life balance. The role is fixed-term, with potential for extension based on performance and funding.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Collaborate with team members to handle public and political engagement, complaints, and executive correspondence.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficient in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Positive, proactive, and hard-working attitude.
• Ability to learn new IT processes and systems confidently.
• Awareness of the Freedom of Information Act, Environmental Information Regulations, and data protection laws.
• Experience in a remote corporate environment and familiarity with Microsoft Teams.
• Experience in operating and maintaining data systems accurately.

Salary (Rate): undetermined

City: Romsey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other