Customer Enquiries Officer - 30834

Summary: In this role as a Customer Enquiries Officer, you will provide exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations, while engaging with a diverse range of external customers. The position offers opportunities for personal career development and requires a proactive approach to learning and incident response. You will work within a supportive team environment that values inclusivity and work-life balance. The role is based in Pevensey, with flexible working arrangements available.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance customer service and IT skills.
• Collaborate with team members to coordinate information requests and public engagement.

Key Skills:

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications, especially Outlook, Word, and Excel.
• Strong organizational and time management skills.
• Ability to learn new IT processes and systems quickly.
• Positive and proactive attitude towards work.
• Awareness of environmental issues and relevant legislation.

Salary (Rate): undetermined

City: Pevensey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other