Customer Enquiries Officer - 30834

Summary: The Customer Enquiries Officer role involves providing exceptional customer service by addressing requests for information under the Freedom of Information Act and Environmental Information Regulations. The position offers opportunities for personal career development and requires effective communication and IT skills. The role is based in Pevensey, England, with a flexible working arrangement allowing for a hybrid model. It is a fixed-term position with incident response duties included.

Key Responsibilities:

• Respond to requests for information under FOI and EIR from various external customers.
• Provide business continuity support during incidents and participate in incident response duties.
• Manage and prioritize reactive workloads effectively.
• Communicate effectively with customers and colleagues in writing, over the phone, and in person.
• Utilize IT skills, particularly in Microsoft Office and Outlook, to manage data and information.
• Participate in training and development opportunities to enhance skills and knowledge of environmental matters.
• Support a diverse and inclusive work environment.

Key Skills:

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel) and Outlook.
• Good organizational and time management skills.
• Ability to learn new IT processes and systems quickly.
• Positive and proactive attitude towards work.
• Experience in customer service or a related field.
• Understanding of environmental issues and relevant legislation (FOI, EIR).

Salary (Rate): undetermined

City: Pevensey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other