Customer Enquiries Officer - 30834

Summary: In this role, the Customer Enquiries Officer will provide exceptional customer service by addressing requests under the Freedom of Information Act and Environmental Information Regulations, while also responding to a variety of inquiries from external customers. The position offers opportunities for personal career development and requires a commitment to incident response duties. The role is based in Pevensey, England, with flexible working arrangements allowing for a hybrid model. This fixed-term position emphasizes inclusivity and a healthy work-life balance within the Environment Agency.

Key Responsibilities:

• Respond to requests for information under the Freedom of Information Act and Environmental Information Regulations.
• Provide customer service to a diverse range of external customers from public, commercial, and political sectors.
• Participate in incident response duties and provide business continuity support during incidents.
• Manage and prioritize reactive workloads effectively.
• Engage in training and development opportunities to enhance knowledge of environmental matters and customer service skills.
• Collaborate with team members to handle public and political engagement, complaints, and executive correspondence.

Key Skills:

• Excellent communication skills in writing, over the phone, and in person.
• Proficiency in Microsoft Outlook and Microsoft Office (Word, Excel).
• Strong organizational and time management skills.
• Positive, proactive, and hard-working attitude.
• Ability to learn new IT processes and systems confidently.
• Awareness of the Freedom of Information Act, Environmental Information Regulations, and data protection laws.
• Experience in a remote corporate environment and familiarity with Microsoft Teams.

Salary (Rate): undetermined

City: Pevensey

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other