Customer Communications Executive
Posted Today by Pontoon
£58,000 Per year
Undetermined
Hybrid
Warwick, Warwickshire
Summary: The Customer Communications Executive role is focused on supporting the Customer Communications Lead in delivering effective communications to stakeholders within a high-profile national programme. The position involves coordinating webinars, managing website content, and assisting with in-person events to ensure customer engagement. This is an initial 3-month contract with the potential for extension or permanent placement. The role is hybrid, requiring one day per week on-site in Warwick.
Key Responsibilities:
- Coordinate and support regular customer webinars (fortnightly), including liaising with subject matter experts and presenters, managing agenda, logistics, and audience interaction (Q&A sessions, screen sharing), and post-webinar follow-up.
- Assist with website publications by supporting content preparation and ensuring style, tone, and format are customer-friendly, and working with web teams to upload content in line with programme requirements.
- Support in-person customer events by assisting with planning, logistics, and agenda coordination, ensuring events run smoothly and participants have the necessary information.
- Provide general administrative support to the Customer Communications Lead and wider comms team.
Key Skills:
- Previous experience in communications, events, or customer engagement roles.
- Strong organisational skills with an ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Comfortable liaising with multiple stakeholders to coordinate content and logistics.
- Experience with webinar platforms and/or website content management is desirable.
Salary (Rate): £51,000 yearly
City: Warwick
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Customer Communications Executive
Location: Warwick, Hybrid - 1 day per week on-site
Contract: Initial 3-month contract (the client are working to secure a permanent opportunity)
Pay Rate: From £51,000 per annum (paid pro-rata)
About the Programme: Join a high-profile, fast-moving national programme focused on reforming the connection queue for generation projects to the wider grid! The Communications and Engagement Team plays a key role in keeping customers informed and engaged through webinars, events, and website updates.
Role Overview: This role will support the Customer Communications Lead in delivering clear, timely, and effective communications to programme stakeholders, primarily customers. You will be responsible for coordinating webinars, supporting in-person events, and managing website publications, ensuring content is accurate, accessible, and delivered on schedule.
Key Responsibilities:
- Coordinate and support regular customer webinars (fortnightly), including:
- Liaising with subject matter experts and presenters
- Managing agenda, logistics, and audience interaction (Q&A sessions, screen sharing)
- Post-webinar follow-up, including addressing unanswered questions and gathering feedback for future sessions
- Assist with website publications:
- Support content preparation and ensure style, tone, and format are customer-friendly
- Work with web teams to upload content in line with programme requirements
- Support in-person customer events:
- Assist with planning, logistics, and agenda coordination
- Ensure events run smoothly and participants have the necessary information
- Provide general administrative support to the Customer Communications Lead and wider comms team
Candidate Requirements:
- Previous experience in communications, events, or customer engagement roles
- Strong organisational skills with an ability to manage multiple tasks simultaneously
- Excellent written and verbal communication skills
- Comfortable liaising with multiple stakeholders to coordinate content and logistics
- Experience with webinar platforms and/or website content management is desirable
Why This Role:
- Be part of a high-profile programme impacting national infrastructure
- Work in a collaborative and dynamic team environment
- Opportunity for contract extension and/ or potential permanent placement
Is this of interest? If so, apply now with an up-to-date CV for consideration!
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.