Summary: The Customer Care Administrator role involves providing full-time customer service support for an 8-month maternity cover. The successful candidate will manage customer inquiries, maintain a CRM database, and assist with administrative tasks. Strong communication skills and organizational abilities are essential for this position. The role is office-based in Camberley, requiring a proactive approach to customer relationship management.

Key Responsibilities:

• Professionally manage inbound calls and correspondences via email and web enquiries, escalating/forwarding to relevant contacts
• Maintain CRM database with correct and up to date information regarding each project to ensure transparency across the business
• Support the wider team with administrative responsibilities including data entry and assisting with reporting
• Point of contact for customers when coordinating any follow ups as required

Key Skills:

• Previous experience in a customer service position
• Excellent communication skills both written and verbal
• Highly organised with a keen eye for detail
• Ability to effectively prioritise tasks working to deadlines

Salary (Rate): £35000

City: Camberley

Country: UK

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other