Contract IT Support (1st Line)
Posted 1 week ago by 1754024031
£22 Per hour
Inside
Onsite
Winchester, Hampshire
Summary: The role involves hiring a contract 1st Line IT Support Technician for a short-term project focused on replacing legacy Windows 10 devices with Windows 11. The position requires onsite work in Winchester and is classified as inside IR35, necessitating engagement through an umbrella company. Candidates should be local and available for a full-time schedule from Monday to Friday. The role emphasizes practical support skills, particularly in device imaging and IT administration.
Key Responsibilities:
- Support the rollout of Windows 11 devices across the business
- Unbox, image/configure, and ship laptops and desktops to end users
- Maintain communication with users regarding delivery and handover
- Track and manage activity using Excel logs and Service Request tickets
- Assist with general 1st line IT support tasks as required
- Accurately update and close tickets using the internal ServiceDesk tool
Key Skills:
- Experience with device deployment and provisioning at scale
- Familiarity with Intune and/or Datto RMM (desirable)
- Comfortable imaging, building, and setting up laptops and desktops
- Previous use of ServiceDesk tools to manage and track tickets
- Competent in using Excel and basic IT admin tools
- Strong communication and organisational skills
- A team player with a flexible, can-do attitude
Salary (Rate): £22 per hour
City: Winchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
- £18 - £22 per hour + INSIDE IR35 - Onsite working
- Winchester, Hampshire
- Contract
Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pm
This is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week.
Key Responsibilities:
- Support the rollout of Windows 11 devices across the business
- Unbox, image/configure, and ship laptops and desktops to end users
- Maintain communication with users regarding delivery and handover
- Track and manage activity using Excel logs and Service Request tickets
- Assist with general 1st line IT support tasks as required
- Accurately update and close tickets using the internal ServiceDesk tool
Essential Skills & Experience:
- Experience with device deployment and provisioning at scale
- Familiarity with Intune and/or Datto RMM (desirable)
- Comfortable imaging, building, and setting up laptops and desktops
- Previous use of ServiceDesk tools to manage and track tickets
- Competent in using Excel and basic IT admin tools
- Strong communication and organisational skills
- A team player with a flexible, can-do attitude
Additional Information:
This is a fully onsite role based in the Winchester area
Immediate availability is preferred due to project timelines
Interview process will be a one stage technical call/chat
For more information, please apply with an updated CV. Suitable candidates for this role will be immediately available and within a commutable distance of the Winchester office as this is an onsite role.
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.