Contract IT Hardware Support Engineer (1st line)
Posted 1 day ago by Spectrum IT Recruitment
£22 Per hour
Inside
Onsite
Winchester, England, United Kingdom
Summary: The role of Contract IT Hardware Support Engineer (1st line) involves providing essential break/fix hardware support for various devices in an onsite capacity in Winchester, Hampshire. This position requires strong service desk skills and familiarity with endpoint management tools, with a focus on maintaining high customer service levels. The contract is for a duration of 3 months and falls under inside IR35 regulations. Candidates must be immediately available and able to work onsite five days a week.
Key Responsibilities:
- Provide break/fix hardware support across a wide variety of devices, including PCs, laptops, mobile devices, tablets, printers, and telephony.
- Work closely with internal teams and 3rd party vendors to resolve BAU hardware-related issues efficiently.
- Utilize endpoint management tools such as Microsoft Intune, ME MDM, Microsoft Entra, Datto RMM for device monitoring and troubleshooting.
- Contribute to ongoing problem management, troubleshooting and root cause analysis.
- Maintain high levels of customer service, ensuring SLAs/KPIs are consistently met.
- Organise and prioritise workload effectively, communicating updates clearly to stakeholders.
- Demonstrate strong organisational and communication skills.
Key Skills:
- Strong 1st line hardware BAU break/fix experience.
- Excellent service desk skills.
- Solid grasp of endpoint management tools.
- Strong organisational and communication skills.
- Ability to work effectively in a team and communicate with stakeholders.
Salary (Rate): £22.00/hr
City: Winchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Contract IT Hardware Support Engineer (1st line) Location: Winchester, Hampshire - 5 days per week onsite Duration: 3 months IR35 Status: Inside IR35 Spectrum IT are collaborating with a client looking to hire a contract IT Hardware Support Engineer (1st line) to join their team on a short-term 3-month contract based in Winchester, Hampshire. This is an INSIDE IR35 role with engagement via Umbrella Company Only and requires you to be onsite 5 days per week. Working hours: Monday to Friday, 8:00am - 4:00pm This is a fantastic opportunity for someone with strong 1st line hardware BAU break/fix experience, excellent service desk skills, and a solid grasp of endpoint management tools.
- Key Skills & Responsibilities
- Provide break/fix hardware support across a wide variety of devices, including PCs, laptops, mobile devices, tablets, printers, and telephony.
- Work closely with internal teams and 3rd party vendors to resolve BAU hardware-related issues efficiently.
- Endpoint management tools such as Microsoft Intune, ME MDM, Microsoft Entra, Datto RMM for device monitoring and troubleshooting.
- Contribute to ongoing problem management, troubleshooting and root cause analysis.
- Maintain high levels of customer service, ensuring SLAs/KPIs are consistently met.
- Organise and prioritise workload effectively, communicating updates clearly to stakeholders.
- Strong organisational and communication skills.
If you are an experienced contract IT Support Engineer with a strong background in hardware and device support, please apply with an updated CV. You will need to be immediately available and within a commutable distance of the Winchester as this is an onsite role. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.