Content Designer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Role: Content Designer

Location: London, 2 days per week on site required

Duration: 6-month initial contract

Rate: £500.00 - £600.00 via umbrella company

We're partnering with one of the UK's largest and most recognised financial services organisations, currently undergoing major digital transformation. With millions of customers and a strong investment in design, technology and AI, this is an opportunity to help shape the future of digital banking at scale.

We're looking for a talented Content Designer to join a multidisciplinary design squad within an innovative Conversational Banking Lab. You'll play a key role in shaping intuitive, human-centred experiences - helping build intelligent, conversational journeys that support customers in navigating their financial world.

You'll collaborate closely with designers, product managers, researchers and engineers, ensuring content is clear, accessible and grounded in genuine user needs.

What You'll Be Doing

• Turning complex financial concepts into clear, plain English

• Applying user research and insight to shape meaningful content decisions

• Championing content design within cross-functional teams

• Contributing to content standards, voice and tone, and design systems

• Presenting and articulating your work confidently to stakeholders

• Working in an agile environment, iterating quickly and embracing feedback

• Navigating ambiguity in a large, regulated organisation

What We're Looking For

• Proven experience in Content Design/UX Writing within agile, multidisciplinary teams

• A strong portfolio showcasing digital product or app-based work

• Experience working in complex or regulated environments (financial services desirable)

• A data-informed, human-centred approach to design

• Confidence collaborating with stakeholders and securing sign-off

• Experience with tools such as Figma

• A growth mindset and passion for evolving ways of working, including emerging AI technologies

Why Apply?

You'll be joining a highly respected organisation investing heavily in experience design, innovation and inclusion. This is a chance to work at scale, influence meaningful customer outcomes, and contribute to building a modern, digitally-led financial service that reflects today's Britain.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.