Contact - Quality Contracts

Business Analyst - Contact Centre / Channel Shift

Posted 3 days ago by 1752299753

Gap Analysis Requirements Elicitation Stakeholder Engagement Stakeholder Management User Journey Mapping

£550 Per day

Outside

Hybrid

London

Head of Contact Centres

Posted 3 days ago by British Airways

Balanced Scorecard Creativity Data Protection Strategy Income / Revenue Investments Management Operational Excellence Outsourcing SIPOC Process Social Media

Negotiable

Undetermined

Hounslow, England, United Kingdom

Contact center data and AI Architect

Posted 5 days ago by 1752150745

Artificial Intelligence Automation Cisco Unified Computing Systems Cloud Computing Cloud Migration Cloud Technology Data Architecture Data Modeling Datamodel Generally Accepted Accounting Principles Genesys Management Sentiment Analysis Stakeholder Management

Negotiable

Undetermined

Remote

India, Asia

Customer Service Analysts/Contact Center Support : Remote

Posted 5 days ago by 1752148079

Accounting Management Computer Literacy Data Entry External Auditing General Insurance Management Microsoft 365 Microsoft Office Mobile Broadband Mobile Devices Scheduling Verification And Validation Windows Remote Assistance

Negotiable

Outside

Remote

USA

Contact Centre Project Manager - Sheffield

Posted 5 days ago by Square One Resources

Agile Methodology Banking Cloud Computing Cloud Technology Delivery Pipeline DevOps Enterprise Application Software Financial Services Information Technology Infrastructure Library Interactive Voice Response Life Cycle Planning Management Microsoft 365 Milestones (Project Management) Project Management Software Development Stakeholder Management Supervision Technology Solutions

£350 Per day

Undetermined

Sheffield, South Yorkshire, UK

Contact Centre Business Analyst - Sheffield

Posted 5 days ago by Square One Resources

Agile Methodology Application Layers Atlassian Confluence Banking Business Process Cloud Computing Cloud Technology Code Comments Debugging DevOps Enterprise Application Software Financial Services Generic Programming Genesys Information Technology Infrastructure Library Interactive Voice Response JIRA Management Microsoft 365 Microsoft Excel Microsoft Office Microsoft PowerPoint Microsoft Windows Microsoft Word Project Management Software Development Stakeholder Management Supervision Technical Analysis Workflows

£325 Per day

Inside

Undetermined

Sheffield, UK

W2 - Help Desk III (customer service data reporting contact for schools and districts, Trainer) - Remote in WI

Posted 1 week ago by 1751637445

Application Programming Interface (API) Business Logic Business Process Constituent Relationship Management Customer Relationship Management Customer Relationship Management (CRM) Software Data Quality Data Warehousing Direct Programming Interface Generic Programming Help Desk Support Information Systems Management Microsoft 365 Microsoft Dynamics Microsoft Dynamics CRM Microsoft Office Process Analysis Relationship Management Software Development Software Systems Stakeholder Management Windows Interface Source Environment

Negotiable

Outside

Remote

USA

Genesys Developer (Genesys Cloud CX Architect, 5 years of contact center operations experience)

Posted 1 week ago by 1751550343

Application Programming Interface (API) Authentications Avaya (Telecommunications) Avaya Unified Communications Management Chatbot Cloud Computing Cloud Technology Dual-Tone Multi-Frequency Signaling Genesys Interactive Voice Response JSON Natural Language Understanding OAuth RESTful API SMS Software Development Unified Communications Web Services

Negotiable

Outside

Remote

USA

Partnership Marketing Coordinator (fixed term 6 months contact)

Posted 1 week ago by Joblogic Service Management Software

Asana Billing Blogs Campaign Management Constituent Relationship Management Content Development Customer Relationship Management (CRM) Software HubSpot CRM Income / Revenue Internal Documentation Investments Key Performance Indicators (KPIs) Management Microsoft SharePoint Newsletters Return On Investment Scheduling Social Media Social Media Content Software as a Service (SaaS) Stakeholder Management

Negotiable

Undetermined

Hybrid

Birmingham, England, United Kingdom

Dynamics 365 Business Analyst - Microsoft Dynamics Contact Centre Solution - Law/Legal Sector - FTC

Posted 1 week ago by Nexere Consulting Limited

Agile Methodology Business Analysis Business Continuity Business Process Business Process Model And Notation Business Process Modeling Business Requirements Constituent Relationship Management Customer Relationship Management (CRM) Software Finance Microsoft 365 Microsoft Dynamics Microsoft Dynamics 365 Microsoft Dynamics CRM Prioritisation Process Modeling Project Scoping Stakeholder Management

£550 Per day

Inside

Undetermined

London or Birmingham Or Manchester , UK

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First Contact Physiotherapist

Posted 2 weeks ago by NHS

Amazon Managed Streaming for Apache Kafka (Amazon MSK) Change Requests Code Injection Computer Literacy Data Collection Discrete Event Simulation External Auditing Global Positioning Systems Management Microsoft Deployment Toolkit Record Keeping Scheme (Programming Language) Stakeholder Management Supervision

Negotiable

Undetermined

London, England, United Kingdom

Senior Software Engineer II - Contact Automation

Posted 2 weeks ago by Vision Municipal Solutions

Agile Methodology Amazon Web Services (AWS) Apache Kafka Application Programming Interface (API) Artificial Intelligence Automation IBM WAS Intelligent Systems Java (Programming Language) LESS Microservices Multi-Agent Systems Operational Efficiency Python (Programming Language) Query Optimisation RESTful API Scalability Software Coding Software Engineering Templates TypeScript User Experience Windows Interface Source Environment Workflows

Negotiable

Undetermined

London, England, United Kingdom

Customer Contact Manager (12 month FTC)

Posted 2 weeks ago by Nestlé Nespresso SA

Customer Retention Equity and Debt Key Performance Indicators (KPIs) Management Operational Efficiency Scheme (Programming Language) Stakeholder Management Team Management User Journey Mapping

£50,000 Per year

Undetermined

Hybrid

York, England, United Kingdom

Microsoft Contact Center Architect (Remote)

Posted 2 weeks ago by 1751007167

Artificial Intelligence Automation Cloud Computing Cloud Technology Microsoft 365 Microsoft Azure Microsoft Dynamics Microsoft Dynamics 365 Scalability Solution Design Verification And Validation Workflows

Negotiable

Outside

Remote

USA

MS Dynamics Contact Center migration Architect - REMOTE

Posted 2 weeks ago by 1750937984

Business Requirements Information Technology Consulting IT Service Management

Inside IR35

Outside IR35

Permanent Employee

IR35

Umbrella Companies

Limited Companies

First Time Contractors

What Is IR35?

InsideIR35

Outside IR35

The Cost of IR35

IR35 Assessments

IR35 Rules

IR35 Compliance

Expenses

Foreign Companies

Overseas Contractors

Limited Companies

Sole Traders

What Is An Umbrella Company?

Choosing an Umbrella Company

Tax and Pay

Tax Avoidance

Fees (Margin)

National Insurance

Holiday Pay

Expenses

Pensions

Maternity Pay

Sick Pay

What Is A Limited Company?

Limited Company vs Sole Trader

Incorporation

Taxes

Filing Responsibilities

Bookkeeping

Insurance

Expenses

Buying a Car or Van

Capital Allowances

Benefits In Kind

Pensions

Employing A Spouse

Managing Excess Money

Dormant Companies

Closing Your Company

Withdrawing Money

Business Asset Disposal Relief

How To Become A Contractor

Inside IR35 Checklist

Outside IR35 Checklist

Self-Assessment Tax Returns

Mortgages

Pensions

Working Multiple Contracts

What is the £100k Abatement?

Inside IR35

Outside IR35

Permanent Employee

IR35

Umbrella Companies

Limited Companies

First Time Contractors

What Is IR35?

InsideIR35

Outside IR35

The Cost of IR35

IR35 Assessments

IR35 Rules

IR35 Compliance

Expenses

Foreign Companies

Overseas Contractors

Limited Companies

Sole Traders

What Is An Umbrella Company?

Choosing an Umbrella Company

Tax and Pay

Tax Avoidance

Fees (Margin)