Technical Writer- IVR/Contact Center/Telephony
Posted 1 day ago by Dice
Negotiable
Outside
Remote
USA
Summary: The role of Technical Writer focuses on creating documentation related to IVR, contact center, and telephony systems. The position is remote and classified as outside IR35, indicating a level of independence in the working arrangement. The candidate will be expected to produce clear and concise technical documentation for various stakeholders.
Key Responsibilities:
- Create and maintain technical documentation for IVR, contact center, and telephony systems.
- Collaborate with cross-functional teams to gather information and ensure accuracy in documentation.
- Review and edit documentation for clarity, consistency, and adherence to standards.
- Utilize various tools and software to produce high-quality documentation.
Key Skills:
- Proven experience as a Technical Writer, preferably in IVR or telephony environments.
- Strong understanding of telephony systems and contact center operations.
- Excellent written and verbal communication skills.
- Proficiency in documentation tools and software.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
We are looking for a Technical Writer with experience in IVR, Contact Center, and Telephony systems. This role is remote and classified as outside IR35.
The ideal candidate will have a strong background in technical writing and be able to produce clear and concise documentation.
- Responsibilities include creating and maintaining documentation for various telephony systems.
- Collaboration with cross-functional teams is essential.
- Experience with documentation tools is required.