Summary: The role of Complaints Investigator involves investigating disputes between financial businesses and customers for the Financial Ombudsman Service. Initially, the position requires attendance at the London office for two days, after which it transitions to a home-based role for a duration of 12 months. Candidates must possess experience in resolving complaints and demonstrate strong problem-solving and communication skills. The position offers a competitive day rate that increases upon accreditation.

Key Responsibilities:

• Investigate both sides of disputes and make fair decisions on outcomes.
• Attend the London office for initial training and then work remotely.
• Participate in an internal training program to ensure success in the role.
• Handle customer inquiries via telephone, maintaining composure under pressure.
• Manage conflicting deadlines and demonstrate effective time management skills.

Key Skills:

• Experience in resolving complaints and making decisions.
• Excellent problem-solving and decision-making skills.
• Outstanding attention to detail and focus on quality customer service.
• Strong written and verbal communication skills.
• Ability to build rapport with customers and handle inquiries effectively.

Salary (Rate): 260

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other