Summary: The Complaints Administrator role at Schroders involves assisting the Complaints Manager in handling complaint investigations and related administration tasks. The position requires a strong understanding of the Financial Services industry and compliance responsibilities, with a focus on effective communication and analytical skills. The role is based in Horsham, England, and is part of a global investment management firm committed to diversity and inclusion. This is a 4-month contract position.

Key Responsibilities:

• Assist and support the Complaints Manager in handling complaint investigations.
• Manage complaint-related administration tasks.
• Support the Quality & Risk team and Fusion compliance with complaints.
• Apply a risk-based approach to compliance monitoring and complaints processing.
• Liaise with team members regarding relevant complaints.
• Manage documents and assist in producing internal or external communications.
• Collate and assess relevant management information (MI).
• Take on delegated tasks and projects from the Complaints Manager or Compliance Director.
• Update manuals, procedures, and Group documentation as required.

Key Skills:

• Good level of knowledge of the Financial Services industry, preferably in retail/IFA environment.
• Understanding of FCA rules and their interpretation/application.
• Highly developed analytical, observational, written, and verbal communication skills.
• Minimum level 4 Diploma in regulated financial planning (or equivalent).
• Relevant experience in dealing with complaints and complaints handling.

Salary (Rate): undetermined

City: Horsham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Finance