Summary: The Commercial Support Administrator role at DHL eCommerce UK involves providing administrative support to the Parcel Sales Teams and Corporate Account Managers. Key responsibilities include managing customer inquiries, maintaining confidential records, and ensuring compliance with GDPR. The position is based in Coventry and offers a permanent, full-time contract with various employee benefits. The ideal candidate should have relevant experience and strong Microsoft Office skills, particularly in Excel.

Key Responsibilities:

• Support Parcel Sales Teams and Corporate Account Managers with administrative tasks.
• Answer incoming calls from account customers and manage customer inquiries via email and telephone.
• Maintain confidential personal records and perform other administrative duties.
• Administer Sales Force, lead allocation, and population of rate amendments/profiles.
• Provide accurate customer rate information and HR administrative support.
• Track IT equipment and manage group account administration.
• Perform manual invoicing and auditing.
• Build relationships with various teams and comply with GDPR when handling personal data.

Key Skills:

• 2 years of experience in a similar role.
• Experience in a parcel client services environment.
• Strong investigation skills.
• Proficient in Microsoft Office programs, especially Excel.
• Ability to analyze information and present reports clearly.
• Strong relationship-building skills with internal and external customers.
• Drive for improvement.

Salary (Rate): undetermined

City: Coventry

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other