Collaboration Support Engineer (Zoom & Slack)
Posted 1 week ago by Connected Consulting Limited
£50 Per hour
Undetermined
Hybrid
Cambridge, England, United Kingdom
Summary: The Collaboration Support Engineer role focuses on managing and optimizing communication and collaboration tools, primarily Zoom and Slack, within a complex business environment. The position involves supporting colleagues in utilizing these tools effectively, along with other workplace technologies like M365 and Teams. The role requires strong technical expertise and excellent communication skills to ensure smooth operations and user engagement. This is a hybrid position based in Cambridge, requiring two days on-site each week.
Key Responsibilities:
- Managing Zoom admin portals (meetings, webinars, rooms, phones, signage)
- Owning Slack admin tasks (channels, invites, workspace setup, app creation)
- Supporting M365 tools like Outlook, Teams, and SharePoint
- Helping colleagues adopt new features and tools
- Working with vendors to stay ahead of updates and improvements
- Handling IT support issues and keeping things running smoothly
Key Skills:
- Expert knowledge of managing Zoom & Slack admin portals within a complex business
- Knowledge of M365 applications
- Ability to identify process improvements and automate activities
- Great communication skills with the ability to regularly engage with end users and globally distributed teams
Salary (Rate): £50.00/hr
City: Cambridge
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Are you the go-to person when Zoom and Slack goes sideways? If you are, and you enjoy helping people get the most out of their tech tools then we love to hear from you.
What You’ll Be Doing
You’ll be the expert behind the scenes making sure the communication and collaboration tools run like clockwork. From Zoom meetings and webinars to Slack workspaces and custom apps, you’ll help colleagues stay connected and productive. You’ll also support other workplace tech like M365, and Teams, but the real focus is on Zoom and Slack
Your Day-to-Day Might Include:
- Managing Zoom admin portals (meetings, webinars, rooms, phones, signage)
- Owning Slack admin tasks (channels, invites, workspace setup, app creation)
- Support M365 tools like Outlook, Teams, and SharePoint
- Helping colleagues adopt new features and tools
- Working with vendors to stay ahead of updates and improvements
- Handling IT support issues and keeping things running smoothly
Key Experience Required:
- Expert knowledge of managing Zoom & Slack admin portals within a complex business
- Knowledge of M365 applications
- Ability to identify process improvements and automate activities
- Great communication skills with the ability to regularly engage with end users and globally distributed teams
Contract Duration & Working Policy
Initial contract duration is 6 months, with the potential to further extend. Hybrid working places are in place for this role, with 2 days onsite (Cambridge) required each week.
Finally … Applicants must be able to work in the UK without restriction, unfortunately sponsorship cannot be provided. If you're a Zoom and Slack Whizz looking for a new contract opportunity, then we would love to hear from you!