Client Operations Associate (8-month FTC)
Posted 4 days ago by JustPark
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Client Operations Associate role at JustPark is a maternity cover position for approximately 8 months, starting ideally in early October 2025. The associate will be responsible for ensuring the smooth operational running of managed locations on the JustPark platform, including onboarding and offboarding clients, managing client remittances, and supporting operational excellence projects. This position requires strong attention to detail and effective communication skills to handle client requests and maintain relationships with internal departments.
Key Responsibilities:
- Onboarding new clients and listings to a high standard
- Offboarding sites to a high standard and ensure drivers are not adversely affected by the offboarding process
- Managing sending out client remittances and any questions by liaising with Finance
- Completing admin tasks relating to client portfolios, including weekly/monthly tasks and KPI documentation
- Assisting the Operations team on projects contributing to operational excellence
- Completing high standards of QAing for any changes or requests completed for clients
- Becoming a systems expert to troubleshoot client problems
- Supporting and performing existing B2B client requests on operational issues
- Actioning updates of managed listings sent by client success teams
- Implementing seasonal, event-based, and adhoc tariff changes for B2B clients
- Ensuring all business accounts clients are onboarded successfully and provide ongoing support
- Building working relationships with internal departments such as Sales, Finance, Customer Service, and Engineering
- Keeping documentation related to troubleshooting, processes, and guidelines up to date
- Maintaining regular contact with local authorities to discuss performance and action requests
Key Skills:
- Exceptional attention to detail with the ability to work with large volumes of data accurately
- Excellent written and verbal communication skills
- Demonstrable work ethic
- Ability to work independently without needing supervision
- Some experience with Microsoft Office and Salesforce preferred but not required
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences. We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality. ParkHub revolutionized event parking in the US., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About the role
We're looking for a Client Operations Associate as a maternity cover for approx. 8 months with a start date ideally early October 2025. This role will support the smooth operational running of the managed locations on the JustPark platform. This position will support the team with handling the onboarding of new and existing clients, and performing any changes requested from the client to update their listing, availability and/or tariffs.
Responsibilities :
Onboarding new clients and listings to a high standard
Offboarding sites to a high standard and ensure drivers are not adversely affected by the offboarding process
Managing sending out client remittances and any questions by liaising with Finance
Completing admin tasks relating to client portfolios. This includes tasks on a weekly/monthly basis and KPI documentation
Assisting the Operations team on projects which contribute to our goal of operational excellence
Completing high standards of QAing for any changes or requests completed for clients
Become a systems expert by being able to troubleshoot any problems clients may have
Support and perform existing B2B client requests on a day to day basis on any operational issues such as pricing, availability, refund bookings and maintenance issues
Actioning updates of managed listings sent by client success teams to optimise profitability
Implementing seasonal, event based and adhoc tariff changes for B2B clients to ensure correct pricing for drivers
Ensuring all business accounts clients are onboarded successfully and provide on-going support
Building working relationships with other internal departments such as the Sales, Finance, Customer Service and Engineering teams
Ensure documentation related to troubleshooting, processes and guidelines are kept up to date
Keeping in regular contact with local authorities to discuss performance and action any requests
Requirements:
Exceptional attention to detail, able to work with large volumes of data with a high degree of accuracy
Excellent written and verbal communication
Demonstrable work ethic
Happy to get stuck in to help the team
Comfortable being left to do jobs without needing lots of supervision
Some experience with Microsoft Office and Salesforce is preferred but not required
Benefits
Investment in YOU and your wellbeing: competitive healthcare package & other wellness offerings!
Simplifying journeys so you can breathe easier: a range of travel related benefits for you to take advantage of such such as parking credit and much more!
Recharge your batteries: lunches, snacks, drinks & other sustenance provided for you in the office & a generous holiday policy.
We look out for your family: enhanced parental leave offerings and childcare benefits
Look after the pennies!: 401k/pension offerings & referral schemes to continue growing our team
Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us!
Our Interview Process
First-stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience
Second-stage - 30-minute virtual video interview via Google Meet with the Hiring Manager
Third-stage - A take home task. We always make sure that the task is relevant for the role and efficient for the process. Our tasks vary in length based on the role and seniority but the task would never take longer than a max. of 3-4 hours to complete
Final stage - A 1 hour final interview to meet your team and manager and cover final interview-type questions around the role