Salesforce BA
Posted 1 week ago by 1755399490
Negotiable
Undetermined
Undetermined
Remote in United States of America
Summary: A leading medical device manufacturer is looking for a Salesforce Business Analyst to facilitate ongoing initiatives within their Sales and Service Cloud platforms. The role involves acting as a liaison between business stakeholders and technical teams, focusing on translating user needs into actionable system requirements. The ideal candidate should possess a strong understanding of Salesforce CRM tools and experience in a regulated enterprise environment.
Key Responsibilities:
- Engage directly with business users to gather and analyze requirements
- Document business processes, workflows, and functional specifications using tools like Lucidchart or Visio
- Translate requirements into clear user stories and acceptance criteria for development teams
- Partner with internal and external teams (onshore and offshore) to ensure successful delivery
- Support user acceptance testing and validation efforts
- Maintain and prioritize a backlog of enhancements or issues for resolution
Key Skills:
- 4–6+ years of experience as a Salesforce Business Analyst
- Deep knowledge of Sales Cloud and Service Cloud
- Proven experience gathering requirements and documenting workflows for enterprise Salesforce environments
- Excellent communication and collaboration skills across technical and business teams
- Strong documentation skills, including process flows, BRDs, and user stories
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
ChatGPT said:
Got it. Here’s the final, fully anonymized and updated version of the JD, with all references to it being a backfill removed:
Job Title: Salesforce Business Analyst
Location: On-site in Fort Worth, TX (with some remote flexibility)
Engagement Type: Contract-to-Hire
Overview:
A leading medical device manufacturer is seeking a Salesforce Business Analyst to support ongoing initiatives across their Sales and Service Cloud platforms. This role will serve as a key liaison between business stakeholders and technical teams, with a focus on translating user needs into well-documented, actionable system requirements.
The ideal candidate brings a strong understanding of Salesforce CRM tools, business process mapping, and cross-functional collaboration in a regulated enterprise environment.
Key Responsibilities:
- Engage directly with business users to gather and analyze requirements
- Document business processes, workflows, and functional specifications using tools like Lucidchart or Visio
- Translate requirements into clear user stories and acceptance criteria for development teams
- Partner with internal and external teams (onshore and offshore) to ensure successful delivery
- Support user acceptance testing and validation efforts
- Maintain and prioritize a backlog of enhancements or issues for resolution
Must-Have Qualifications:
- 4–6+ years of experience as a Salesforce Business Analyst
- Deep knowledge of Sales Cloud and Service Cloud
- Proven experience gathering requirements and documenting workflows for enterprise Salesforce environments
- Excellent communication and collaboration skills across technical and business teams
- Strong documentation skills, including process flows, BRDs, and user stories
Nice to Have:
- Familiarity with ServiceMax or Field Service Lightning (FSL) (can cross-train from FSL into SMAX)
- Prior experience working in highly regulated industries (e.g., medical device, pharma, life sciences)
- QA background or hands-on experience supporting testing processes