Claims Bordereaux Technician

Summary: The Claims Bordereaux Technician is responsible for managing claims bordereaux for a portfolio of delegated accounts, ensuring efficient and consistent claims handling processes. The role involves administrative tasks, data management, and collaboration with various stakeholders to resolve issues and improve operational efficiency. The technician will also support training for new team members and contribute to ad-hoc projects and reporting. A strong focus on attention to detail and process improvement is essential for success in this position.

Key Responsibilities:

• Perform core processes for controlled delegated claims handling, including review and reconciliation of claims bordereaux.
• Manage data associated with bordereaux processing on internal Claims database, ClaimCenter.
• Liaise with claims managers, brokers, and Delegated Claims Adjustors (DCA’s) to resolve bordereaux issues.
• Escalate over authority claims to Claims Managers and ensure compliance with performance SLAs.
• Take ownership of bordereaux format and processing for managed accounts.
• Identify and resolve problems to facilitate smooth team operations.
• Collaborate with other Claims BDX Analysts to meet performance SLAs.
• Support training for new joiners and contribute to team projects and data exercises.
• Prepare and analyze statistics and reports as required.
• Assist with documentation and maintenance of processes related to bordereaux review and reconciliation.
• Ensure compliance with Lloyd’s Coverholder Reporting Standards and Beazley’s data requirements.
• Work with external parties to obtain or provide claims files and data.
• Support claims performance measurement and management efforts.
• Identify and implement process improvements through optimization or automation.
• Build collaborative relationships with team members and contribute to a positive team culture.

Key Skills:

• Degree or equivalent in any discipline preferred but not essential.
• A minimum of 3 A ‘Levels’.
• Strong attention to detail and organizational skills.
• Excellent Excel skills and ability to work with detailed information.
• Experience with bordereaux and understanding of Lloyds minimum standards desirable.
• Knowledge of DDM, IMR/ECF2 beneficial.
• Experience in a delegated claims environment advantageous.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical staff.
• Self-motivated, flexible, and enthusiastic with a focus on quality and customer service.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other