Call Centre Sales Team Leader
Posted 1 day ago by British Heart Foundation
£35,000 Per year
Fixed-Term
Hybrid
Birmingham, England, United Kingdom
Summary: The Call Centre Sales Team Leader will lead and inspire a high-performing team to achieve ambitious fundraising and medical device sales targets. This role involves managing team performance, cultivating donor relationships, and ensuring compliance with relevant regulations. The position is a 6-month fixed-term contract based in a hybrid working arrangement between home and the Birmingham office. The ideal candidate will have a background in fundraising or sales, particularly in the charity or healthcare sectors.
Key Responsibilities:
- Implement stewardship programmes to engage and inform supporters regarding fundraising.
- Identify and cultivate new fundraising and regular giving opportunities.
- Lead the team in promoting and selling medical devices to B2B and B2C customers.
- Manage, motivate, and develop team members through regular 1:1s and appraisals.
- Build and maintain strong relationships with donors, customers, suppliers, and stakeholders.
- Produce regular reports on income, sales, and team performance.
- Ensure compliance with charity law, medical device regulations, and internal policies.
Key Skills:
- Background in fundraising or sales, ideally within charity or healthcare sectors.
- Inspirational leadership and team motivation skills.
- Strong negotiation, communication, and presentation abilities.
- High standard of IT literacy, especially with CRM and sales systems.
- Results-driven, resilient, and adaptable with a passion for customer experience.
- Proactive attitude that fosters team spirit and inspires confidence.
Salary (Rate): £35,000 yearly
City: Birmingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
Closing date: 21 Dec 2025
Location: Hybrid - Birmingham office & home
Vacancy type: 6-month Fixed Term Contract
Salary: £35,000 p/a + benefits
Hours per week: 35
Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do? If so, you could be the Call Centre Sales Team Leader we are looking for.
About the role
As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).
Key responsibilities:
- Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events.
- Identify and cultivate new fundraising opportunities and regular giving opportunities.
- Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
- People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
- Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
- Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies.
We are looking to start someone in this role as soon as possible.
About you
As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors. You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward. We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you. If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.
Working arrangements
This is a fixed contract for six months from start date. Start date is ASAP. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Currently, the team typically go into the office once a week on Wednesday. Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
What we offer: Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.