Head of Trade & MICE Sales
Posted 5 days ago by Club Med
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The Head of Trade & MICE Sales at Club Med will lead revenue generation through sales to trade partners and MICE clients within the UK, Ireland, and Nordics markets. This role involves developing sales strategies, managing a team, and ensuring high standards in event production. The ideal candidate will possess strong sales experience in the travel or hospitality industry and excellent communication skills. Reporting to the Managing Director, this position is crucial for driving growth in the region.
Key Responsibilities:
- Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels.
- Scale up the e-distribution channel of Club Med with partners OTA.
- Ensure a smooth and thorough process from contract set up to payment follow up.
- Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction, and deliver exceptional customer service.
- Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule.
- Manage sales team and develop their competencies in line with HR processes.
Key Skills:
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- Proven track record of trade and MICE sales success in the travel or hospitality industry.
- Experience with Online Travel Agents distribution model and commercial requirements.
- Strong communication, negotiation, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong organizational and time management skills.
- Digital proficiency with tools such as PowerBI, Salesforce, and Coupa.
- E-distribution knowledge (Derbysoft / API).
- Fluent English is mandatory; French is a plus.
- Willingness to travel when needed.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About Club Med Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise ship. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. Our management model separates Resorts (Operations) from Markets (Sales). In this position, you will belong to the EMEA Markets Business Unit (BU), which handles sales to customers living in the zone to our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).
Job Overview With an overall current sales weight of 40% and with the strong ambition to accelerate our presence in the United Kingdom and in new markets (Ireland, Nordics), the Trade & MICE department plays a central role in the cluster current and future growth. The Trade & MICE Sales Manager will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients. You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster’s Managing Director.
Main Missions Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels Scale up the e-distribution channel of Club Med with partners OTA Ensure a smooth and thorough process from contract set up to payment follow up Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction and deliver exceptional customer service Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule Manage sales team and develop their competencies in line with HR processes
Profile Bachelor's degree in Business Administration, Sales, Marketing, or a related field Proven track record of trade and MICE sales success in the travel or hospitality industry Experience with Online Travel Agents distribution model and commercial requirements Interpersonal skills Strong communication, negotiation, and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to work under pressure and handle multiple tasks simultaneously Strong organizational and time management skills Negotiation skills Technical skills Digital proficiency Usage of tools : PowerBI / Salesforce / Coupa E-distribution knowledge (Derbysoft / API) Languages Fluent English is mandatory, French is a plus Travel Trips Willingness to travel when needed