Business Analyst
Posted 1 week ago by Harvey Nash
Negotiable
Outside
Hybrid
Manchester, Greater Manchester
Summary: The role of Business Analyst involves leading the technical solution for a university's CRM project, specifically focusing on student registration for new enrollments. The position requires collaboration with internal stakeholders to integrate multiple schools into the new CRM system and contribute to the university's vision of incorporating AI and chatbots. This is a hybrid role based in the Manchester area and classified as outside IR35.
Key Responsibilities:
- Lead the technical solution for the university's CRM project, focusing on student registration for new students enrolling.
- Collaborate with internal stakeholders to integrate four schools into the new CRM system, transitioning them to an IVR solution.
- Contribute to the university's long-term vision of incorporating AI and chat bots into their systems.
Key Skills:
- Proven experience with CRM systems.
- Telephony experience, ideally with 8x8.
- Strong stakeholder management skills.
- Azure experience.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT