Business Analyst
Posted 2 weeks ago by Hellowork Consultants
Negotiable
Undetermined
Hybrid
Glasgow, Scotland, United Kingdom
Summary: The Business Analyst role focuses on leveraging Pega experience to enhance business processes within a challenging project environment. The position requires strong communication skills and the ability to engage with various stakeholders while creating user journeys and testing Pega solutions. The analyst will also support configuration and documentation efforts, ensuring alignment with business needs and requirements. A background in the Financial Services industry is advantageous for this role.
Key Responsibilities:
- Engage with stakeholders at different levels to gather and document business requirements and processes.
- Create customer/user journeys for critical business applications.
- Test Pega solutions to ensure they meet requirements and are fit for purpose.
- Assist in the preparation of user and system test plans.
- Manage relationships with business partners and third parties.
- Facilitate workshops and meetings with stakeholders.
- Support configuration of Pega applications to meet business needs.
- Collaborate with cross-functional teams to ensure alignment.
- Provide training and support to end users on Pega applications.
- Develop and maintain technical documentation including flowcharts, diagrams, and operational guidelines.
- Manage support model documentation and user lifecycle management documentation.
- Ensure traceability between agreed requirements and the completed design.
Key Skills:
- Experience with Pega applications.
- Strong communication and interpersonal skills.
- Proficiency in Confluence and Jira.
- Understanding of business analysis methodologies and documentation.
- Experience in process documentation and re-engineering.
- Ability to manage relationships with business partners and third parties.
- Knowledge of the Financial Services industry, including business, operating, and technology models.
- Ability to deliver quality artefacts on budget and on time.
- Experience in facilitating workshops and meetings.
- Technical documentation skills.
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role : Business Analyst with Pega experience
Location : Glasgow (Hybrid 2 to 3 days a week)
Job Description : Great communication skills and have the ability to work on their own in a challenging project. Would be really good if they have some Pega experience. Experience with confluence and Jira. Can comfortably engage with a variety of stakeholders at different levels. Create customer/user journeys for critical business applications. Test Pega solutions to ensure they meet requirements and are fit for purpose. Assist in the preparation of user and system test plans. A sound understanding of business analysis methodologies and documentation Ability to manage relationships with business partners and 3rd parties Experience of business analysis delivering quality artefacts on budget and on time A sound understanding of the Financial Services industry would be of benefit, including business, operating and technology models Have previous experience of process documentation and re-engineering Gather and document business requirements and processes. Support configuration of Pega applications to meet business needs. Work closely with Pega developers to implement functionality and ensure business are comfortable with outcomes. Facilitate workshops and meetings with stakeholders. Collaborate with cross-functional teams to ensure alignment Provide training and support to end users on Pega applications (where applicable). Develop and maintain technical documentation including flowcharts, diagrams, and operational guidelines. Manage support model documentation and user lifecycle management documentation. Works with internal / external stakeholders and suppliers to establish requirements, acquire agreement and define acceptance tests Ensures traceability between agreed requirements and the completed design