Business Analyst

Summary: The Business Analyst role involves managing and running applications for customer employees, focusing on consolidating multiple instances into a single application. Key responsibilities include license management, process documentation, and providing support through various channels. The position requires strong project management skills and effective communication to engage stakeholders and facilitate governance best practices.

Key Responsibilities:

• Help manage and run applications used by Customer employees.
• Consolidation and migration of multiple instances of an application into one single application.
• Adhere to processes and procedures to on-board new applications.
• Responsible for new license request approvals and downgrading of unused licenses.
• Implementation and documentation of processes regarding enterprise licensing, license upgrades and downgrades.
• Ensuring adequate support avenues are provided to Customer employees.
• Creation and management of the support SharePoint site regarding the application.
• Supporting Webex spaces to answer stakeholder questions and set up required follow up meetings for all new application requests.
• Examines current business procedures and recommends new ones.
• Document operational and support process updates.
• Implement Governance best practices.
• Project Management skills, organization, planning and project lifecycle.
• Proficient with PPT creation and confident presenting to all levels of organization.
• Serving as a liaison and connecting everyone and engaging with dependent teams.
• Vendor Management.
• Stakeholder engagement.
• Follow Agile methodologies.
• Communication skills – resolution management.
• Assist with contract renewals analysis.

Key Skills:

• 5 to 7 years of experience in a relevant field.
• Strong project management skills.
• Excellent communication and organizational skills.
• Proficient in PowerPoint creation and presentation.
• Experience with vendor management and stakeholder engagement.
• Ability to follow Agile methodologies.
• Experience in license management and governance best practices.

Salary (Rate): undetermined

City: Feltham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other