People Operations Specialist (3-month FTC)

About Cleo At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit. Follow us on LinkedIn to keep up to date with new product features and insights from the team.

We’re looking for a People Operations Specialist for a 3-month fixed-term contract to help us build and support a world-class employee experience as we scale. In this role, you’ll play a key part in managing the full employee lifecycle, driving process improvements, and making sure our people systems and workflows run smoothly across our global team.

What You’ll Be Doing You’ll manage the entire employee lifecycle end-to-end You’ll help to manage the way we hire & pay people - building key relationships with our payroll, EOR & PEO providers to support our global people infrastructure. You’ll support the wider People Operations team to deliver on key projects, collaborating on initiatives including Onboarding, People Dashboards, Tooling Implementation & many more! You'll be a key player in the success of the People Operations deliverables. You’ll be our HR stack whisperer! Working to ensure our systems are smoothly integrated, fit for purpose & our People Data is clean & up to date. You’ll be a champion for our People compliance. Managing all employee documentation & supporting our People Partners where needed. You’ll be keen to scope out steering opportunities for process improvement, helping to ensure our People workflows are set up to facilitate our scaling team’s needs & delivering a consistent employee experience.

About You You have 2-3+ years of experience working in People Operations - you’re able to demonstrate the impact you’ve made on People Processes so far. You’ve had exposure to managing payroll. You know your HR tech! You’ve been a super user of an HRIS & other People Systems (we use Hibob & Rev People). You’ve had some exposure to working across multiple geographies - with exposure to PEO & EOR workings desirable. You have a keen eye for improving processes and have proven experience automating manual workflows. You know all about scaling companies - you’ve worked in a high growth, fast paced environment before (tech is desirable). You have experience working in a People Team that supports multiple geographies. You've got a good understanding of shortcuts & formulas in Excel/Google Sheets. You’re super detail oriented & attention to detail is a top skill. You’re trustworthy and comfortable managing sensitive issues and data. As a nice to have, you’ll have experience working with subsidiary businesses in Poland.

What do you get for all your hard work? A competitive compensation package. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This is a PO3-level role and we can pay between £53,000 - £68,000 pro-rata, depending on experience. Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures Other benefits; Employer-matched pension contribution up to 6% Private Medical Insurance with Vitality (all pre existing conditions covered) & dental cover with Bupa 25 days annual leave a year pro rata Expand your knowledge with access to cutting-edge online courses Online courses to level up your skills like coding, SQL etc and we’ll pay for your OpenAI subscription Enhanced sickness, compassionate, bereavement, pregnancy loss leave We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.