Summary: The role of Business Analyst (Data) involves supporting a leading retail banking organization in enhancing customer journeys through data integration and analysis. The position requires expertise in long-term data retention and collaboration with cross-functional teams to optimize customer experiences. Candidates must have a strong background in business analysis, particularly within enterprise-level financial services. The role is based in Leeds, West Yorkshire, with a hybrid working arrangement.

Key Responsibilities:

• Journey Mapping – Independently understands and documents end-to-end customer journeys.
• Data Integration – Integrates insights from disparate data sources, processes, and systems to improve customer journeys.
• Self-Management – Works with limited supervision, demonstrating strong time management and prioritisation skills when creating customer journey and process maps (e.g., Visio, Draw.io).
• Analysis Expertise – Leverages a strong Business Analysis toolkit (5+ years), covering requirements elicitation, data analysis, and operating model design beyond just process modelling.
• Problem Solving – Handles ambiguity, using analysis techniques, communication, and problem-solving skills to deliver high-quality, consumable artefacts.
• Journey Evaluation – Regularly evaluates journey effectiveness from both customer and business perspectives.
• Improvement Focus – Continuously identifies and implements enhancements to the journey.
• Data-Driven Decision Making – Uses data insights to drive prioritisation and decision-making.
• Team Coordination – Aligns cross-functional teams on journey priorities.
• Context Awareness – Understands and navigates cross-functional dependencies to build alignment.
• Dependency Management – Works within a complex environment with multiple interdependencies, both within and outside the feature team.
• Creative Analysis – Approaches complex challenges with curiosity and analytical flexibility to propose effective solutions.
• Delivery Impact – Plays a key role in implementation, ensuring solutions are practical and measurable.
• Relationship Building – Strengthens stakeholder relationships to facilitate consensus and enhance change delivery.
• Conflict Resolution – Manages competing priorities and guides discussions to align stakeholders on the best course of action.
• Conducts stakeholder interviews and facilitates workshops to gather insights.
• Uses BPMN, flowcharts, Visio, Lucidchart, or Draw.io to document processes.
• Defines use cases, user stories, and business/functional requirements (e.g., BRD, FRD, NFRD).
• Conducts gap analysis, root cause analysis (e.g., Five Whys, Fishbone), and SWOT assessments.
• Utilises Excel, Power BI, Tableau for data analysis and visualisation.
• Manages tasks using Jira, Confluence, Scrum, Kanban boards, including user story mapping.
• Builds RACI matrices, risk registers, and stakeholder analysis matrices to support delivery.
• Awareness of at least one of the following: Dell Data Protection Suite (DPS), Veritas NetBackup, Spectrum, HPE Data Protector.

Key Skills:

• 5+ years of experience in business analysis.
• Strong expertise in data integration and analysis.
• Proficiency in journey mapping and process design tools (e.g., Visio, Draw.io).
• Experience with stakeholder engagement and facilitation.
• Knowledge of Agile practices and tools (e.g., Jira, Confluence).
• Ability to conduct various analysis techniques (e.g., gap analysis, root cause analysis).
• Experience with data visualisation tools (e.g., Excel, Power BI, Tableau).
• Strong problem-solving and communication skills.
• Ability to work independently with limited supervision.
• Familiarity with long-term data retention solutions.

Salary (Rate): £500

City: Leeds

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Finance