Summary: The Business Analyst role focuses on supporting a one-year project within the Contact Centre sector, requiring strong UK government experience and familiarity with relevant terminology. The position involves vendor management and understanding risks associated with policy changes, particularly around call recording. The role is hybrid, requiring two days a week in specified cities and occasional travel to Manchester.

Key Responsibilities:

• Utilize BA skills and strong contact centre experience with an understanding of relevant terminology.
• Manage vendor relationships and assess changes while understanding associated risks.
• Develop and implement policies regarding call recording and access permissions.
• Possess a working knowledge of Contact Centre technologies.
• Travel as required and maintain UK residency.

Key Skills:

• Strong experience as a Business Analyst.
• Extensive experience in Contact Centre / Call Centre projects.
• Familiarity with UK government processes and terminology.
• Vendor management skills.
• Knowledge of Contact Centre technologies.
• Ability to travel within the UK.

Salary (Rate): 365

City: undetermined

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other