Band 3 Patient Services Administrator

Summary: The Patient Services Administrator role at Birmingham Dental Hospital involves providing essential administrative support to patients, including appointment bookings, issuing letters, and addressing patient inquiries. The position requires flexibility to work within various Specialty Management Groups to enhance patient experience and meet waiting time targets. The administrator will manage their own workload and maintain knowledge of services to effectively handle queries. This role is integral to the efficient operation of the dental service.

Key Responsibilities:

• Provide comprehensive administrative support to patients, including booking appointments and issuing letters.
• Coordinate outpatient clinics and support clinical colleagues.
• Manage own workload and maintain up-to-date knowledge of services within Specialty Management Groups.
• Work flexibly within the dental team to ensure high-quality dental care.
• Carry out clerical and administrative duties to ensure efficient operation of the dental service.
• Rotate with team members to ensure coverage across Specialty Management Groups as needed.

Key Skills:

• GCSE/CSE level C or equivalent in Mathematics and English.
• RSA 2 or equivalent in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.
• Previous administrative experience and experience working with the general public.
• Excellent communication and organizational skills.
• Proficient in computer programs such as Outlook, Microsoft Office, and Excel.
• Ability to work as part of a team and use own initiative to prioritize workload.
• Outstanding customer service skills and ability to implement new procedures.
• Ability to work under pressure and follow tasks through to completion.
• Knowledge of information systems (desirable).

Salary (Rate): 25674

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other