Associate CyberARK PAM

Hiring Associate CyberARK PAM|Hybrid from London, UK Client Introduction: The company is a multinational Sweden-based SAAS product firm. Company Strength: 100+ Job Job Description: The Subject Matter Expert in CyberArk PAM is responsible for ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements. This role is critical in enhancing operational efficiency and customer satisfaction by leveraging deep technical expertise in privileged access management tools

Key Responsibilities:

• Ensure on-time resolution and quality compliance of escalated tickets using CyberArk PAM, BeyondTrust Privileged Identity, and related tools, while adhering to the agreed SLA.
• Mentor team members and administrators on best practices in CyberArk PAM and BeyondTrust, prepare SOPs, and maintain effective documentation to enhance team performance and knowledge sharing.
• Validate change order implementation plans and ensure compliance with human error protocols using CyberArk tools, while participating in capacity planning activities to optimize resource allocation.
• Facilitate positive customer feedback by actively participating in customer meetings, utilizing CyberArk PAM insights to understand and address any operational challenges faced by clients.
• Validate and analyze root cause and trend analyses reports using CyberArk PAM metrics to enhance performance and present actionable insights to key business stakeholders.

Skill Requirements:

• In-depth knowledge of CyberArk PAM (Vault, PVWA, CPM & Psm) and BeyondTrust Privileged Identity.
• Proficient In Using Pam Tool, Rest Apis, And Powershell Scripting For Automation And Reporting.
• Strong analytical skills to conduct root cause and trend analyses.
• Excellent Communication And Presentation Skills To Engage With Stakeholders Effectively.
• Certification: Optional But Valuable Certifications: CyberArk Certified Defender, BeyondTrust Certified Professional, or Equivalent in Privileged Access Management.

Other Details: Work Mode: Hybrid from London UK Working Timings: 6 Hours Experience: 2 to 4 Years About HR Ways: HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.