API Gateway Engineer - Remote / Telecommute
Posted 2 weeks ago by 1752668233
Negotiable
Outside
Hybrid
USA
Summary: The API Gateway Engineer role focuses on ensuring the timely resolution and quality compliance of escalated incidents using CA API Gateway and CA Siteminder. The position involves mentoring team members, conducting in-depth analyses, and enhancing customer satisfaction through effective communication and insights. The role is primarily remote or hybrid, with a specific mention of Cary, North Carolina. The position is classified as outside IR35, indicating a flexible working arrangement.
Key Responsibilities:
- Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Ca Api Gateway (Layer 7) And Ca Siteminder To Analyze And Troubleshoot Issues, Meeting Agreed Slas.
- Mentor Team Members On Best Practices And Standards Related To Identity Management And Api Security, While Preparing Sops And Maintaining Comprehensive Documentation To Support Operational Efficiency.
- Validate And Oversee The Change Order Implementation Plan And Human Error Compliance, And Actively Contribute To Capacity Planning Initiatives To Optimize Resource Utilization.
- Enhance Customer Satisfaction By Participating In Customer Meetings, Understanding Issues Faced, And Providing Actionable Insights To Improve Service Delivery.
- Conduct In-Depth Analyses Such As Root Cause Analysis And Trend Analysis Using Relevant Tools, And Prepare Performance Reports To Present Findings And Recommendations To Key Business Stakeholders.
Key Skills:
- Proficient In Ca Api Gateway (Layer 7) And Ca Siteminder.
- Strong Analytical Skills With Experience In Incident Management And Resolution.
- Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
- Familiarity With Identity Management Principles And Practices.
- Ability To Mentor And Guide Team Members In Technical And Operational Matters.
Salary (Rate): undetermined
City: Cary
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Description:
Responsibilities:
- Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Ca Api Gateway (Layer 7) And Ca Siteminder To Analyze And Troubleshoot Issues, Meeting Agreed Slas.
- Mentor Team Members On Best Practices And Standards Related To Identity Management And Api Security, While Preparing Sops And Maintaining Comprehensive Documentation To Support Operational Efficiency.
- Validate And Oversee The Change Order Implementation Plan And Human Error Compliance, And Actively Contribute To Capacity Planning Initiatives To Optimize Resource Utilization.
- Enhance Customer Satisfaction By Participating In Customer Meetings, Understanding Issues Faced, And Providing Actionable Insights To Improve Service Delivery.
- Conduct In-Depth Analyses Such As Root Cause Analysis And Trend Analysis Using Relevant Tools, And Prepare Performance Reports To Present Findings And Recommendations To Key Business Stakeholders.
- Proficient In Ca Api Gateway (Layer 7) And Ca Siteminder.
- Strong Analytical Skills With Experience In Incident Management And Resolution.
- Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
- Familiarity With Identity Management Principles And Practices.
- Ability To Mentor And Guide Team Members In Technical And Operational Matters.
- Optional But Valuable Certifications: Ca Api Gateway Certification, Ca Siteminder Certification, Itil Foundation Certification.