Administrator
Posted 4 days ago by Job Switch
Negotiable
Undetermined
Onsite
Little London, England, United Kingdom
Summary: The role of Administrator in the Homeownership Accounts Team involves managing leaseholder and freehold accounts, addressing customer queries regarding service charges, and assisting Accounts Officers with non-technical correspondence. The position requires excellent customer service skills and proficiency in IT tools, with initial training conducted on-site at Tooley Street. The role aims to streamline operations by allowing Accounts Officers to focus on more complex issues.
Key Responsibilities:
- Manage leaseholder and freehold accounts, addressing customer queries about service charge accounts.
- Set up and manage payment plans, and chase arrears, including referrals for legal action.
- Resolve inquiries or sign-post customers regarding services charged to homeowners.
- Assist Accounts Officers with non-technical correspondence and queries from homeowners.
- Respond to e-forms and send out statements and breakdowns as needed.
- Work under the guidance of Homeownership Managers and Senior Accounts Officers on allocated tasks.
Key Skills:
- Excellent customer service and communication skills.
- Proficiency in using a range of IT tools and packages.
- 4 years of administrative experience.
Salary (Rate): undetermined
City: Little London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The role is in the Homeownership Accounts Team. The team manages 14,000+ leaseholder accounts and about 1,200 freehold accounts. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. In addition the team have to resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Your role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. Under the guidance of the Homeownership Managers and Senior Accounts Officers you will be allocated work which is more straight forward to deal with freeing up the accounts officers to deal with more complex issues. You should have excellent customer service and communication skills. Be proficient in using a range of IT tools and packages. Initially the working pattern in 9am-5pm Monday to Friday whilst training 100% in the office at Tooley Street during the training period. Tooley Street is between Tower Bridge and London Bridge in SE1 and is a 5 minute walk from London Bridge train/tube stations and is on a number of bus routes including 343, 47, 381, 43, 141 and 388 4 years admin experience needed Administrator Administrator Administrator Administrator Administrator Administrator LNKD1_UKTJ