Account Support Executive

Overview: Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office. This role is FTC and will be until March 2026 with a possible extension. The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results.

Responsibilities:

• Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
• Proactively manage customer operational issues / requests for information / MI – taking ownership and ensuring delivery.
• Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys.
• May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area.
• Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams.
• Potential to support some mid-size implementations with Corporate Sales Manager.
• Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation.
• Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process.
• Support the wider Enablement teams on achieving the best results for key objectives.
• Liaise with team members and other colleagues to obtain data for reports.
• Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role’s activities.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements.

Essential Skills:

• Communication Skills
• Prioritisation Skills
• Relationship Building Skills
• Customer Service/Sales Skills
• Basic IT/PC Knowledge

What we offer: We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.