Account Manager
Posted 1 week ago by Sage
Negotiable
Undetermined
Hybrid
Newcastle Upon Tyne, England, United Kingdom
Summary: The Account Manager for Retail Customer Success will play a crucial role in managing renewals and upsells for a diverse portfolio of retail clients. This fixed-term contract position requires strong relationship-building skills and proficiency in Salesforce CRM, with a focus on customer satisfaction and retention. The role involves collaboration with Technical Account Managers and achieving set targets while maintaining accurate records. The working model is hybrid, requiring three days per week in the office.
Key Responsibilities:
- Manage renewals and upsells from quote to payment using Salesforce CRM and internal billing systems
- Build strong relationships and act as the trusted point of contact for your accounts
- Identify high-risk customers and develop retention plans to keep them happy
- Collaborate with Technical Account Managers on account reviews
- Handle customer queries via phone, email, and online meetings
- Achieve and exceed monthly and quarterly targets
- Maintain accurate CRM records and produce timely reports
- Qualify your accounts to identify and maximise upsell opportunities
Key Skills:
- Experience in Customer Success or equivalent in SaaS account management
- Strong communication and negotiation skills
- Proficient with Salesforce CRM
- Understanding of multi-channel retail challenges and tech solutions
- Ability to deliver continuous value through cloud and ERP solutions
- Organised, proactive, and eager to learn
Salary (Rate): undetermined
City: Newcastle Upon Tyne
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We’re Hiring: Account Manager – Retail Customer Success (Fixed-Term Contract) | Hybrid (UK) Are you a highly organised, diligent, and adaptable Account Manager looking for your next challenge? Join our Retail Customer Success Team and help us drive upsell, renewals, and customer satisfaction across a diverse portfolio of retail clients!
• Fixed-term contract with clear goals and impact
• Hybrid working model — 3 days per week in our UK office
What You’ll Do:
- Manage renewals and upsells from quote to payment using Salesforce CRM and internal billing systems
- Build strong relationships and act as the trusted point of contact for your accounts
- Identify high-risk customers and develop retention plans to keep them happy
- Collaborate with Technical Account Managers on account reviews
- Handle customer queries via phone, email, and online meetings
- Achieve and exceed monthly and quarterly targets
- Maintain accurate CRM records and produce timely reports
- Qualify your accounts to identify and maximise upsell opportunities
What We’re Looking For:
- Experience in Customer Success or equivalent in SaaS account management
- Strong communication and negotiation skills
- Proficient with Salesforce CRM
- Understanding of multi-channel retail challenges and tech solutions
- Ability to deliver continuous value through cloud and ERP solutions
- Organised, proactive, and eager to learn
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