Data Quality Executive
Posted 1 week ago by People's Partnership
Negotiable
Undetermined
Hybrid
Crawley, England, United Kingdom
Summary: The Data Quality Executive at People’s Partnership plays a crucial role in ensuring excellent customer service and compliance within the organization. This position involves managing customer queries, supporting colleagues, and maintaining knowledge of regulatory requirements. The role requires effective communication and attention to detail to meet service standards and achieve quality compliance. The organization promotes a flexible, hybrid working environment and values fairness and simplicity in its operations.
Key Responsibilities:
- Provide tailored responses to customer queries throughout their relationship with the organization.
- Support the team in meeting compliance and service standards, achieving service level agreements.
- Manage a broad range of customer queries and requests across various products and processes.
- Maintain detailed knowledge of legislative and regulatory requirements to ensure adherence to compliance rules.
- Create and review process manuals for accuracy.
- Support Business Specialists with projects through subject matter expertise and system testing.
Key Skills:
- Educated to GCSE Level or equivalent.
- Good working knowledge of Microsoft Excel & Word.
- Experience in Administration/Customer service.
- Numerate with good attention to detail.
- Excellent verbal communication skills.
- Self-motivated, disciplined, and organized.
- Able to work under pressure and meet quality and performance targets.
- Proven willingness to learn about workplace pensions and financial products.
Salary (Rate): undetermined
City: Crawley
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Operational Data Quality Executive
About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing: Our Data Quality Executive and Customer Services teams are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers Creating and reviewing process manuals to ensure they have a high level of accuracy Support Business Specialists with projects through subject matter expertise and testing systems to ensure they work as expected and raise any issues with relevant stakeholders
What we’re looking for: Educated to GCSE Level or equivalent. Good working knowledge of Microsoft Excel & Word. Experience in Administration/Customer service. Numerate with good attention to detail. Proven ability to explain detailed and/or complicated information in simple, everyday language. Excellent verbal communication skills. Self-motivated, disciplined and organised and ability to work effectively unsupervised. Ability to work under pressure and meet quality and performance targets. Proven willingness to learn and understand the technical detail of workplace pensions and other financial products.
What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover & death in service insurance Employee healthcare Parental and adoption leave Learning & development opportunities and study support Travel season ticket loans Subsidised restaurant in our Crawley office Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.