As a 2^nd Line Support Engineer your main responsibilities will be: 

• The engineer s primary task is to handle day-to-day operational work (BAU). This includes provisioning laptops, tablets, headsets, and mobile phones for new hires, as well as collecting these devices when colleagues leave the department
• They ll troubleshoot a wide range of issues, including hardware faults, operating system errors, and performance issues.
• Deskside and video conferencing (VC) support will also be part of their role.
• Additionally, we re continuing the rollout of capital assets specifically Surface Laptops and Surface Pro devices as we transition to a USB-C estate and eventually phase out docking stations.
• Beyond BAU tasks, other critical priorities are competing for attention.
• Rolling out new capital assets to DfE colleges.
• Onboarding new starters and building/replacing devices.
• Supporting the implementation of the new Logitech VC solution.
• Testing new system functionality.
• Assisting with project work, including device refreshes.
• Conducting floor move checks after major renovation works in the Coventry office.
• Providing support to VIPs, including Ministers and their Private Offices.

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with rishon.reid@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.