2nd / 3rd Line Technical Support Engineer

Summary: The IT Support Engineer role is a contract position based in Cardiff, requiring a skilled 2nd/3rd Line engineer to provide support while a senior technician is engaged in a project. The ideal candidate should be proficient with Microsoft technologies and capable of working independently in a fast-paced environment. Responsibilities include resolving support tickets, managing networking issues, and handling cybersecurity tasks. This position is essential for maintaining operational efficiency across multiple clients.

Key Responsibilities:

• Resolve end user support tickets (mix of on-site and remote)
• Use Intune, Entra, MS365, Azure for endpoint/user support
• Manage LAN/WAN networking issues (ideally Cisco/Sophos/HPE experience)
• Handle day-to-day cybersecurity: firewalls, endpoint protection, email security
• Operate within a fast-moving business, dealing with multiple clients

Key Skills:

• Multi-client environment experience strongly preferred
• Comfortable working a helpdesk/service desk role with minimal supervision
• Strong knowledge of Microsoft 365, Azure AD/Entra, Intune
• Decent networking background (LAN/WAN, Cisco/Sophos/HPE gear)
• Practical understanding of cyber security tools and issues (firewalls, email/endpoint security)

Salary (Rate): £220

City: Cardiff

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT