1st Line Service Desk Analyst
Posted 6 days ago by Hays
£21 Per hour
Inside
Hybrid
Cardiff, Wales, United Kingdom
Summary: The 1st Line Service Desk Analyst role involves providing proactive technical support within a leading organization in Cardiff. The position requires acting as the first point of contact for IT issues, ensuring smooth daily operations while maintaining high customer service standards. This is a hybrid working contract role for a duration of four months, starting as soon as possible. The role is classified as inside IR35 and offers a pay rate of £21 per hour.
Key Responsibilities:
- Deliver fast, friendly, and effective technical support across the organization.
- Act as the first point of contact for IT issues, assisting users with troubleshooting, system access, hardware and software support, and incident logging.
- Maintain high standards of customer service, security awareness, and accurate documentation.
- Support daily operations to ensure they run smoothly.
Key Skills:
- Experience providing 1st line / service desk / helpdesk support.
- Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues.
- Experience with Active Directory or other user account administration tools.
- Awareness of IT security best practices and safe working processes.
- Familiarity with ITSM ticketing tools and ITIL aligned workflows.
- Knowledge of Intune, device enrolment or configuration profiles.
Salary (Rate): £21.00/hr
City: Cardiff
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Your new company
You will be working with a leading organisation that is based in Cardiff.
Your new role
We're looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you'll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You'll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation.
What you'll need to succeed
Experience providing 1st line / service desk / helpdesk support
Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues
Experience with Active Directory or other user account administration tools
Awareness of IT security best practice and safe working processes
Familiarity with ITSM ticketing tools and ITIL aligned workflows
Knowledge of Intune, device enrolment or configuration profiles
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk