Summary: The role of IT Support Analyst involves providing 1st and 2nd line service desk and desktop support for a leading business in Chippenham. The successful candidate will be responsible for processing support tickets, troubleshooting software issues, and managing Active Directory tasks. Initially, the position requires full on-site presence, with the possibility of remote work later in the assignment. Engagement is through an umbrella company only.

Key Responsibilities:

• Processing support tickets and triaging issues
• Providing desktop support for M365 and Windows 11
• Managing Active Directory tasks including joiners/leavers account creation and deletion
• Troubleshooting software issues
• Providing application support with knowledge of JIRA

Key Skills:

• Experience in 1st and 2nd line desktop or service desk support
• Excellent customer service skills
• Ability to work well in a team
• Knowledge of M365 and Windows 11
• Experience with Active Directory
• Proficiency in JIRA

Salary (Rate): £300

City: Chippenham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT