1st 2nd and 3rd Line Desk side Support- Ad-Hoc

1st 2nd and 3rd Line Desk side Support- Ad-Hoc

Posted 1 day ago by Cerco on Reed

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£200 Per day
Undetermined
Undetermined
London
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Accounting Management Active Directory Automation Bash (Scripting Language) Cloud Computing Cloud Technology Computer Hardware Domain Name System (DNS) Servers Dynamic Host Configuration Protocol (DHCP) File Servers Information Technology Operations IT Service Management Linux Mac OS Management Microsoft Office 365 Microsoft Windows Office 365 Administration Operating Systems Oracle Linux Root Cause Analysis Scripting Technical Assistance Technical Support Virtualisation Virtual Private Networks (VPN) Windows Servers

Summary: The role of Desk Side Support Engineers involves providing comprehensive 1st, 2nd, and 3rd line technical support directly at users' desks within the organization. Candidates will be responsible for diagnosing and resolving a variety of technical issues, escalating complex problems, and ensuring efficient IT operations. The position requires strong communication skills and a commitment to excellent customer service while collaborating with various support levels. Opportunities for career growth and exposure to advanced IT technologies are also highlighted.

Key Responsibilities:

  • Act as the first point of contact for IT-related issues at the user’s location.
  • Provide troubleshooting for hardware, software, and network-related issues.
  • Assist users with password resets, account management, and general IT queries.
  • Log and categorize incidents in the ITSM system and escalate when necessary.
  • Ensure excellent customer service and effective communication with end-users.
  • Handle escalations from 1st Line Support and provide in-depth technical assistance.
  • Support enterprise applications, Active Directory, and Office 365 administration.
  • Administer and maintain servers, networks, virtualization, and cloud environments.
  • Perform root cause analysis on recurring IT problems and implement long-term solutions.
  • Lead IT projects, system upgrades, and implementations.

Key Skills:

  • Basic knowledge of Windows and Mac operating systems.
  • Understanding of networking principles (IP addressing, DNS, DHCP).
  • Strong communication and problem-solving skills.
  • Hands-on experience with Active Directory, Office 365, and remote desktop solutions.
  • Extensive experience with Windows Server, Linux, and virtualization technologies (VMware/Hyper-V).
  • Strong networking skills (firewalls, VPN, VLANs, switches, routers).
  • Experience managing cloud platforms (Azure/AWS).
  • Strong scripting and automation knowledge (PowerShell, Bash).

Salary (Rate): £200

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

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