054 - Service Desk Analyst
Posted 1 week ago by Experis UK
Negotiable
Undetermined
Onsite
Winchester, England, United Kingdom
Summary: The Service Desk Analyst role at Experis involves being the first point of contact for technical support, focusing on the efficient resolution of IT issues while providing excellent customer service. The position requires managing a personal call queue, collaborating with internal teams, and ensuring compliance with service level agreements. Candidates should possess strong communication skills and a proactive approach to problem-solving. Active SC Clearance or eligibility for it is preferred for this position.
Key Responsibilities:
- Respond to incoming technical support incidents, requests, and changes
- Manage your personal call queue and ensure timely resolution
- Communicate updates and maintain ongoing customer engagement
- Handle password resets and hardware part orders
- Escalate issues to 2nd & 3rd Line Support when necessary
- Collaborate with internal teams including Technical Delivery, Development, and Projects
- Assist in service management reporting and drive process improvements
- Help ensure SLAs are met across key metrics
Key Skills:
- Strong communication and customer service skills
- Ability to manage and resolve technical issues efficiently
- A proactive mindset with a focus on continuous improvement
- Eligibility for SC Clearance (or already cleared)
Salary (Rate): undetermined
City: Winchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Analyst - Hursley
Location: Hursley - 5 days on site
Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance
Join Experis - A Global Leader in IT Consultancy
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Your Role
As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service.
Key Responsibilities
- Respond to incoming technical support incidents, requests, and changes
- Manage your personal call queue and ensure timely resolution
- Communicate updates and maintain ongoing customer engagement
- Handle password resets and hardware part orders
- Escalate issues to 2nd & 3rd Line Support when necessary
- Collaborate with internal teams including Technical Delivery, Development, and Projects
- Assist in service management reporting and drive process improvements
- Help ensure SLAs are met across key metrics
What You'll Bring
- Strong communication and customer service skills
- Ability to manage and resolve technical issues efficiently
- A proactive mindset with a focus on continuous improvement
- Eligibility for SC Clearance (or already cleared)
Benefits
- Contributory pension scheme
- Medical and dental cover
- Employee Assistance Program
- 22 days holiday + bank holidays
- Maternity, paternity, and shared parental leave
- Sick pay
If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding