Workforce Resource Coordinator - Customer Support
Posted Today by 1769247860
£45,000 Per year
Inside
Hybrid
City of London
Summary: The Workforce Resource Coordinator will play a crucial role in supporting a high-performing Customer Support organization by collaborating with senior stakeholders to manage demand, allocate resources, and oversee supplier relationships. This position requires effective tracking of capacity, budget, and progress to ensure smooth delivery. The role is hybrid, requiring 2-3 days onsite in Staines, Surrey, and is offered as a 12-month contract with potential for permanent conversion. The position is classified as inside IR35 and offers an annual salary of up to £45,000.
Key Responsibilities:
- Partner with leadership and Hiring Managers to understand resourcing needs
- Coordinate suppliers/EoR partners to mobilise contingent talent
- Manage capacity planning, allocation and workforce optimisation
- Track budget commitments, progress, risks and delivery timelines
- Produce clear reporting and stakeholder updates (regional/global)
Key Skills:
- Experience in workforce/resource planning, operations or delivery coordination
- Strong stakeholder + supplier management (including negotiation)
- Confident decision-making and problem-solving
- Comfortable presenting updates to varied seniority levels
- Practical experience using AI tools to improve workflows, analysis or decision-making
Salary (Rate): £45000 yearly
City: Staines
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: Other
Job Title: Workforce Resource Coordinator - Customer Support - 12-month contract
Location: Hybrid - 2-3 days onsite in Staines, Surrey (approx. 40 mins from Central London)
Annual Salary: Up to £45,000 per annum (PAYE, Inside IR35)
Contract: 12 months, with potential to conversion to permanent
We're hiring a Workforce Resource Coordinator to support a high-performing Customer Support organisation. You'll work with senior stakeholders to plan demand, allocate resources, manage suppliers, and keep delivery running smoothly - all while tracking capacity, budget and progress.
What's in it for you
- Annual Salary Up to £45,000 doe
- 12-month PAYE contract (Inside IR35) - potential to conversion
- Hybrid working (2-3 days onsite in Staines)
- Annual holidays + bank holidays
What you'll be doing
- Partner with leadership and Hiring Managers to understand resourcing needs
- Coordinate suppliers/EoR partners to mobilise contingent talent
- Manage capacity planning, allocation and workforce optimisation
- Track budget commitments, progress, risks and delivery timelines
- Produce clear reporting and stakeholder updates (regional/global)
What you'll bring (must-haves)
- Experience in workforce/resource planning, operations or delivery coordination
- Strong stakeholder + supplier management (including negotiation)
- Confident decision-making and problem-solving
- Comfortable presenting updates to varied seniority levels
- Practical experience using AI tools to improve workflows, analysis or decision-making
Nice to have
- Advanced Excel / analytics
- ServiceNow / Workday platform exposure
- Project delivery methods (Agile / Six Sigma / PMP)
If you're interested, apply here for a confidential chat and full details.
