The opportunity:
We're looking for a Workday Applications Support Analyst to support UAT and the transition into live service of a new Workday Financials platform, providing technical and functional support to users after go-live.
You'll support and administer Workday Financials, focusing on Security and Integrations, within the Application Management Services (AMS) team. You'll handle incidents, service requests, change delivery and releases and help build the Workday support model and knowledge base.
You'll also support the wider AMS portfolio, including treasury and banking systems and share your Workday knowledge across the team.
Key responsibilities:
- Provide day-to-day support, administration and maintenance of the Workday platform
- Manage Workday Security configuration, role assignments, access requests and audit requirements
- Monitor, support and troubleshoot Workday integrations, liaising with vendors and internal technical teams
- Support the transition of new functionality, integrations and enhancements from project delivery into BAU support
- Deliver integration and security changes through CAB approval, testing and release controls, providing impact assessments and effort estimates
- Support the twice-yearly R1 and R2 releases, including regression testing and impact assessment (Finance owns feature adoption and business sign-off)
- Investigate, diagnose and resolve incidents, problems and service requests
- Produce and maintain technical documentation, support procedures and knowledge articles
- Work closely with Finance, IT and business stakeholders to understand requirements and implement approved changes
- Train and share Workday knowledge with the AMS team to broaden Workday Financials expertise
- Support treasury, banking and other business-critical applications managed by the AMS team
- Identify opportunities for service improvement, automation and operational efficiency
Skills and experience:
Essential
Proven experience supporting Workday in a production environment
Strong knowledge of Workday Security administration, including security groups, domains and role-based access controls
Experience supporting and troubleshooting Workday integrations, inbound and outbound
Experience configuring and maintaining Workday Business Processes and approval workflows
Understanding of Workday Financials, Foundation Data Model (FDM) concepts and finance-related configuration
Understanding of release management, testing and deployment processes
Experience with APIs, data interfaces, SFTP and integration monitoring tools
Ability to analyse complex issues and coordinate resolution across technical and business teams
Experience producing technical documentation and knowledge transfer materials
Strong communication skills, engaging with both technical and non-technical stakeholders
Willingness to learn new technologies and support a broader application portfolio
Desirable
- Experience supporting treasury, banking or finance applications
- Knowledge of ITIL processes and service management practices
- London Markets experience would be a plus
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.