Summary: The Windows Engineer-VMware role at HCL Technologies involves supporting Operations Infrastructure and representing the company in customer control centers. The position requires managing hardware, software, and user faults while ensuring adherence to predefined SLAs. The role offers hybrid working arrangements and requires excellent problem-solving and customer service skills. Candidates must be subject matter experts in VMWare and possess strong knowledge of Microsoft Server environments.

Key Responsibilities:

• Support Operations Infrastructure at customer control centers.
• Manage hardware, software, and user fault issues within predefined SLAs.
• Participate in out-of-hours support rota once trained.
• Provide excellent customer service and problem-solving support.
• Perform queue-based fault management for critical national infrastructure services.

Key Skills:

• Subject Matter Expert for VMWare.
• Excellent knowledge of Microsoft Server 2016, 2019, and 2022.
• Experience with SCCM, DNS, DHCP, and performance/network tuning techniques.
• Knowledge of OS patching, upgrades, antivirus, and domain security tools.
• Driving license essential and must meet requirements for SC clearance.
• Desirable skills include SCOM, Citrix 7.15 or above, PowerShell, Cyberark, IT Service Now, SQL, NetBackup, Rubrik, Red Hat Linux, and Oracle.

Salary (Rate): undetermined

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT