Summary: The Welfare Benefits Advisor role at a housing association in Merseyside involves providing financial support and advice to tenants facing hardship. The position is a temporary contract for 5 months with hybrid working arrangements, focusing on maximizing tenants' income through welfare benefits and debt advice. The advisor will engage with tenants through various communication methods and advocate on their behalf when necessary.

Key Responsibilities:

• Engage and assist tenants experiencing financial hardship to sustain their tenancy through debt, welfare benefits, and money advice.
• Provide welfare benefit, money, and debt advice through interviews, home visits, and telephone consultations.
• Offer pre-tenancy money advice to ensure incoming tenants can sustain their tenancy.
• Monitor tenant progress through effective communication and accurate record management.
• Advocate on behalf of tenants through written reports for reviews of benefit decisions.
• Signpost tenants to specialist legal advice when issues exceed the service remit.

Key Skills:

• Experience with money advice services in the social housing sector.
• Experience in providing debt advice, financial inclusion, and welfare benefits.
• Knowledge of legislation and regulations affecting Housing Benefit, Universal Credit, and other benefits.
• Full UK Driver’s Licence and access to a vehicle.

Salary (Rate): 23.50

City: Prescot

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other