Summary: The Website Fulfilment Coordinator at Biscuit Clothing is responsible for managing warehouse operations to ensure efficient order fulfilment and exceptional customer service. This role involves overseeing stock control, liaising with various departments, and supporting team activities to enhance sales and customer satisfaction. The position requires adaptability, strong organizational skills, and effective communication to maintain smooth operations. The role is part-time, with expected hours between 20 to 26 per week.

Key Responsibilities:

• Ensure all online orders are fulfilled promptly, with accurate stock adjustments and tracking.
• Process refunds efficiently and communicate order-related issues to customers via email and telephone.
• Pick transfers to stores for replenishing sold items and stock new arrivals.
• Oversee warehouse operations, including stock intake, organization, and space allocation.
• Manage consumables inventory, ensuring adequate stock levels.
• Conduct regular stocktakes and inspections, identifying damaged goods.
• Collaborate with Buying and Merchandising teams for effective stock control strategies.
• Assist in setting up purchase orders and allocating barcode information to products.
• Provide cover and assist with tasks during staff absences.

Key Skills:

• Ability to adapt to changes in delivery schedules and stock arrivals.
• Exceptional organizational and analytical skills, ideally with proficiency in Shopify.
• Excellent communication skills for effective team collaboration.
• Logical thinking for mapping stock and determining space allocation.
• Multi-tasking ability to support team goals.
• Proven experience in stock handling and knowledge of relevant brands.
• Experience in a small team environment focused on maximizing sales.

Salary (Rate): undetermined

City: Dalkeith

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other