Summary: The Web Chat Implementation Specialist will support the setup, testing, and rollout of a new web chat function within customer contact operations for a public sector client. This hybrid role requires collaboration with IT teams and involves configuring systems, refining workflows, and ensuring a smooth transition for users. The specialist will also document processes and provide user guidance during the system's launch. The contract is initially set to run until June 2025.

Key Responsibilities:

• Support the setup, testing, and rollout of a new web chat function.
• Configure the web chat and email system.
• Liaise with IT teams for system setup and issue resolution.
• Refine workflows to ensure smooth operations.
• Document processes and provide user guidance.
• Assist with troubleshooting as the system goes live.

Key Skills:

• Experience in implementing or managing web chat in a contact centre or customer service environment.
• Strong understanding of digital customer engagement and multi-channel communication.
• Experience with configuring and testing customer contact software, including CRM integration.
• Strong analytical and problem-solving skills.
• Excellent documentation and training skills.
• Strong communication and stakeholder management abilities.

Salary (Rate): undetermined

City: Stirling

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other