Summary: The Web Chat Implementation Specialist will support the setup, testing, and rollout of a new web chat function within customer contact operations for a leading public sector client. This hybrid role involves configuring systems, liaising with IT teams, refining workflows, and ensuring a smooth transition for staff and customers. The successful candidate will also document processes and provide user guidance during the system's launch. The contract is initially set to run until June 2025.

Key Responsibilities:

• Support the setup, testing, and rollout of a new web chat function.
• Configure the web chat and email system.
• Liaise with IT teams for system setup and issue resolution.
• Refine workflows to ensure smooth operations.
• Document processes and provide user guidance.
• Assist with troubleshooting as the system goes live.

Key Skills:

• Experience in implementing or managing web chat in a contact centre or customer service environment.
• Strong understanding of digital customer engagement and multi-channel communication.
• Experience with configuring and testing customer contact software, including CRM integration.
• Ability to liaise with IT teams for system setup and issue resolution.
• Strong analytical and problem-solving skills.
• Excellent documentation and training skills.
• Strong communication and stakeholder management abilities.

Salary (Rate): undetermined

City: Stirling

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other