Waste Customer Service Administrator
Posted 5 days ago by West Northamptonshire Council
Negotiable
Undetermined
Undetermined
Northamptonshire, England, United Kingdom
Summary: The Waste Management Team at West Northants Council is looking for a Waste Customer Service Administrator to provide high-quality support to residents regarding waste management services. The role involves processing customer queries through various channels and assisting with administrative tasks related to waste management. Candidates should possess strong communication skills and the ability to manage workloads effectively in a fast-paced environment. This is a fixed-term contract for an initial period of 12 months.
Key Responsibilities:
- Efficiently process waste management service related customer queries.
- Provide front facing advice through telephone calls, emails, and online systems.
- Handle enquiries in person, by phone, and via email professionally.
- Support the delivery of customer facing waste management services.
- Maintain accurate records and follow set procedures.
- Assist with basic administrative tasks to support the wider team.
- Deliver clear, helpful information and guide customers to appropriate local services.
Key Skills:
- Experience in a customer-facing role.
- Self-motivated with good time management skills.
- Ability to manage workload, prioritise tasks, and meet deadlines.
- Strong communication skills.
- Excellent customer service skills.
- Attention to detail and computer skills for back office functions.
- Experience in data analysis and report production.
- Ability to work independently and use initiative.
Salary (Rate): undetermined
City: Northamptonshire
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
The Waste Management Team at West Northants Council is seeking to recruit a Waste Customer Service Administrator. We are looking to recruit a friendly & confident communicator who will enjoy supporting our residents with a high level of customer service. The role requires someone who is organised and works well under pressure as we introduce new customer facing waste systems. In this role you’ll provide support to the Waste Management service, an essential service used by all West Northants residents. Your primary role will be to efficiently process waste management service related customer queries and provide front facing advice, through multiple channels, including telephone calls, emails and other online waste systems. Primarily dealing with enquiries regarding our Household Waste Recycling Centres the role will also provide support on other general Waste Management administrative tasks. You will be supported by colleagues in the waste operations team to proactively manage residents’ queries, helping to ensure the smooth management of waste services to fulfil the Council's statutory duties. The role is for an initial 12 month period - fixed term contract and we would potentially welcome any internal applicants looking for a secondment opportunity.
The successful candidate will preferably have experience of working within a customer facing related field. You’ll be self-motivated, have good time management skills and be able to demonstrate that you can manage your workload to prioritise, set deadlines, and cope with changing demands.
Daily Tasks Include
- Handling enquiries in person, by phone, and via email in a professional manner.
- Supporting the delivery of customer facing waste management services
- Maintaining accurate records and following set procedures.
- Assisting with basic administrative tasks to support the wider team.
- Deliver clear, helpful information and confidently guide customers and service users to appropriate local services and support systems.
Ideally you will have experience delivering excellence customer service. You will be confident in engaging with customers and service users on the introduction of new waste service systems, giving support to residents over the phone and online. You will need
- A sound understanding or experience Council waste services (training will be provided)
- Ability to work independently, using own initiative
- Ability to prioritise and work efficiently
- To enjoy the challenge of contributing to and helping residents
- Attention to detail and computer skills supporting back office functions
- Experience of data analysis and producing reports
- Great communication skills
- Excellent customer service skills to ensure our colleagues and partners have a positive experience