Warehouse Assistant

Warehouse Assistant Contract: 3 month fixed-term Salary: £28k-30k per annum Working Pattern: Monday to Friday, typically 9:00am – 5:00pm (flexibility required during peak periods) Company Overview Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas . Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre. Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’. Today, the Lapland Group is a fast-growing purpose driven entertainment business spanning the three pillars of Live, Product and Studios. In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland…. (Advent calendar and soon, a Christmas Eve Experience?). These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways. With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood. Location: Between Woodyard Workshop (Ascot) and Occasionally Warehouse (Stratford-Upon-Avon) Reports to: Warehouse & Logistics Manager Role Overview The Warehouse Assistant supports the Warehouse & Logistics Manager in the day-to-day organisation, movement and management of stock, equipment and production assets across Lapland’s large-scale immersive experiences in Ascot & Manchester. This role focuses on providing practical warehouse, inventory and logistical support across the production function, helping to ensure assets, materials, equipment and deliveries are organised, maintained and moved efficiently and safely. Working closely with Production, Design, Procurement, Costume, Performance, Technical Production and wider operational teams, the Warehouse Assistant will support the preparation, maintenance and deployment of assets throughout planning, delivery and de-rig periods. The role centres on stock handling, organisation, inventory accuracy, equipment preparation, warehouse upkeep and supporting the smooth movement of materials between warehouse, workshop and live event locations. This is a fixed-term contract role, based primarily our Ascot workshop Stratford-Upon-Avon warehouse, with on-site support in Ascot & Manchester during peak delivery periods, reporting into the Warehouse & Logistics Manager. Responsibilities Support the Warehouse & Logistics Manager with the day-to-day running of warehouse operations. Receive, unload, check and organise incoming deliveries, materials and production equipment. Pick, pack and prepare stock, props, set dressing, tools, equipment and materials for transport to site or other locations. Assist with loading and unloading vehicles safely and efficiently. Maintain accurate inventory records, asset tracking and stock location information. Support regular stock checks, condition reporting and inventory audits. Ensure all assets, equipment and materials are stored safely, logically and in an organised manner. Assist with the movement of stock, materials and equipment between warehouse, workshop, office and event sites. Support the preparation and packing of assets for build, live operation and de-rig periods. Assist with returns, unpacking, sorting and reorganisation of stock following event delivery. Carry out basic maintenance, cleaning and upkeep of warehouse equipment, stock and storage areas. Help identify damaged, missing or low-stock items and report issues appropriately. Support the assembly or preparation of basic production items where required. Assist with vehicle loading plans, delivery schedules and logistics coordination as directed. Maintain a clean, safe and efficient warehouse working environment. Follow health & safety procedures for manual handling, storage, transport and use of warehouse equipment. Support wider production and logistics teams with practical operational tasks as required. Provide ad hoc support across warehouse, workshop and event delivery operations during busy periods. Knowledge, Skills & Experience Naturally aligned to Lapland values Previous experience in a warehouse, logistics, stock control, production support or similar practical operational role. Experience within events, theatre, live entertainment, production or a similar environment would be beneficial. Strong organisational skills with good attention to detail. Comfortable handling stock, equipment, tools and physical materials safely. Good practical problem-solving skills and a proactive approach to tasks. Ability to follow systems, processes and instructions accurately. Comfortable working in a physically active role involving lifting, moving, packing and loading. Experience with inventory systems, stock tracking or asset management would be beneficial. Basic IT confidence, including Microsoft Office or stock management systems. Strong team-working skills with a collaborative and flexible attitude. Comfortable working in a fast-paced environment where priorities may change. Calm, practical and reliable approach under pressure. Flexible approach to working hours during peak delivery periods, including occasional evenings and weekends where required. Comfortable working across warehouse, workshop and live event environments, including outdoor locations in variable weather. Forklift licence desirable but not essential. Full UK driving licence desirable. Life at Lapland Group: At Lapland Group, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at Lapland Group offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year. Passion for the Mission. We are in service to belief. We understand the importance of what we do and its legacy. One Company We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves. Driven to Deliver Excellence Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do. Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.