Voice Recording Engineer

Voice Recording Engineer

Posted 7 days ago by TEKsystems

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Negotiable
Inside
Onsite
Birmingham, UK
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Computer Hardware Cross-Functional Collaboration Data Protection Strategy File Servers Financial Services Authority Markets In Financial Instruments Directive Stakeholder Engagement Stakeholder Management

Summary: The Voice Recording Engineer role is focused on managing and enhancing voice recording systems within contact centres and trading environments. The position requires expertise in Verint WFO v15 and involves overseeing the recording and transcription of calls, as well as leading infrastructure upgrades. This critical role ensures compliance, reliability, and performance of voice recording technologies. The position is based in either Sheffield or Birmingham and requires three days of on-site work per week.

Key Responsibilities:

  • Manage and maintain all voice recording technologies, with a focus on Verint WFO v15.
  • Oversee the recording and transcription of phone calls across various business units.
  • Lead a major Verint Evergreening Project, upgrading Legacy Servers to the latest infrastructure.
  • Execute server refreshes and ensure high availability of recording systems.
  • Collaborate with stakeholders across compliance, operations, and IT to meet regulatory and business needs.
  • Provide Level 3 support for complex voice recording and infrastructure issues.
  • Maintain and monitor hardware, software, and network components supporting voice recording.

Key Skills:

  • Proven experience with Verint WFO v15 in a contact centre environment.
  • Strong understanding of voice recording infrastructure, including Servers, storage, and telephony integration.
  • Experience supporting trading floor environments is a strong advantage.
  • Familiarity with compliance requirements (eg, FCA, MiFID II) for voice recording in regulated industries.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Excellent communication skills for stakeholder engagement and cross-functional collaboration.

Salary (Rate): undetermined

City: Birmingham

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

VOICE RECORDING ENGINEER

SHEFFIELD OR BIRMINGHAM

3 DAYS ONSITE

INSIDE IR35

A leading organization is seeking a highly skilled Voice Recording Engineer to support and enhance its voice infrastructure across contact centres and trading environments. This role is critical to ensuring the reliability, compliance, and performance of voice recording systems.

Key Responsibilities:
  • Manage and maintain all voice recording technologies, with a focus on Verint WFO v15.
  • Oversee the recording and transcription of phone calls across various business units.
  • Lead a major Verint Evergreening Project, upgrading Legacy Servers to the latest infrastructure.
  • Execute server refreshes and ensure high availability of recording systems.
  • Collaborate with stakeholders across compliance, operations, and IT to meet regulatory and business needs.
  • Provide Level 3 support for complex voice recording and infrastructure issues.
  • Maintain and monitor hardware, software, and network components supporting voice recording.
Skills & Experience:
  • Proven experience with Verint WFO v15 in a contact centre environment.
  • Strong understanding of voice recording infrastructure, including Servers, storage, and telephony integration.
  • Experience supporting trading floor environments is a strong advantage.
  • Familiarity with compliance requirements (eg, FCA, MiFID II) for voice recording in regulated industries.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Excellent communication skills for stakeholder engagement and cross-functional collaboration.

Job Title: Voice Recording Engineer

Location: Birmingham, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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