Summary: The Visitor Operations Assistant role at Chester Zoo focuses on enhancing the guest experience by maintaining site presentation and assisting with various visitor operations. Responsibilities include litter picking, cleaning facilities, and supporting attractions like the Lazy River Boat Trip. The position requires a flexible schedule, including weekends and holidays, and emphasizes teamwork and customer service. This temporary contract runs from May 10, 2025, to September 7, 2025.

Key Responsibilities:

• Maintain site presentation including litter picking, emptying bins, and cleaning washrooms.
• Assist with visitor parking in the main carpark.
• Operate attractions such as the Lazy River Boat Trip, Treetop Challenge, and Virtual Reality Gorilla Trek.
• Ensure event spaces and offices are presented to high standards.
• Deliver excellent customer service and communicate effectively with visitors.

Key Skills:

• Strong communication skills and customer service orientation.
• Confidence and approachability.
• Flexibility to work outdoors in various weather conditions.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and bank holidays.
• Team player with a positive "can do" attitude.

Salary (Rate): 12.21

City: Chester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other